PROMOTE OUR EQUIPMENT

All merchandise is found at the pools in large bags labelled “DO NOT TOUCH”.

1. At the end of the first lesson, let parents know that we sell everything, and that eyewear is mandatory. 

2. If parents read our email, they should know you are fitting their kids for eyewear on lesson one.

3. They don’t know what a mask is, so if their child needs one, you may need to educate them.

4. Try to get parents to buy our goggles, as the goggles parents buy elsewhere are often crappy, dark, and too foggy. We have personally tested ours, and we know they work well.

HOW TO ORDER

If parents need to order equipment: 

1. Tell the parent to fill out the equipment order form found on our Registration Page. We have also emailed this form to them.

   • If they are struggling with the equipment order form, they can also email the office (info@swimfins.ca).

2. Text the office to let us know that a parent needs to order equipment so that we can follow up with them.

3. Once we've received the order form, we will charge them for the item.

4. We will add their order to your Merchandise Order Tracker tab.

🥽EYEWEAR: GOGGLES ($25) or MASK ($50)?

No one should be borrowing eyewear – every child should have their own.

1. Determine if a swimmer is better in goggles or a mask. Even if they bring goggles, it doesn’t mean it’s what they need – especially beginners.

2. To Qualify for Goggles: Swimmers must be able to have their face (including hairline and ears) fully submerged for 15 seconds. If they cannot, they should wear a mask.

   • If a child needs a mask, educate the parents about why (they hate water going up their nose, which the nose piece stops).

3. If a swimmer is 2-3 years old, insist that the parent buys goggles, and encourage them to practice at home. This age group will not normally tolerate wearing a mask. This age group is challenging – be persistent, but don’t make them cry.

4. If kids don’t have their own eyewear by the third lesson, text the office, as this is a mandatory part of the Swim Fins program.

FLIPPERS ($40)

To Borrow

1. All students need to have flippers to borrow for their lessons.

2. Choose the proper size, and wet the flippers and feet before you give them to the kids to put on. If you don’t, the backs will tear and they will be ruined.

3. Don’t rely on color: as the supplier changes the colors frequently, look on the bottoms of the flippers for the US Size.

4. Young children need to be wearing the longer yellow fins, not the short baby fins, as they have more surface area and will teach them straight leg kicking much faster.

5. If the flippers they are borrowing are falling off of young children, advise the parents to buy their own pair from us (see the Week 1 Summary to review how parents order equipment).

   • When the child has their own pair of flippers, have them wear thick socks so the flippers stay on. We do not want kids wearing socks in our flippers as they will stretch/break them.

6. If you don’t have enough flippers of a certain size for kids to borrow, or too many have broken, contact the office. Do not take any merchandise from the DO NOT TOUCH bag to replace the broken flippers.

7. ❌Do not let kids walk on the pool deck in flippers as this will also cause the heels to rip.

To Purchase

1. Check every Information Page to see if the parent indicated that they want to purchase flippers.

2. Educate each parent that buying flippers is a worthwhile investment as they will increase their child’s progress.

DO NOT, UNDER ANY CIRCUMSTANCE…

1. Go into the “DO NOT TOUCH” bag unless your Merchandise Order Tracker tab says you have equipment to hand out.

   • Even if the parent is adamant that they placed an order, if it’s not in your tracker, do not hand it out.

2. Take equipment from the “DO NOT TOUCH” bag to use to teach your lessons. If you don’t have what you need, contact the office.

3. Accept any cash or cheques from parents for equipment. They must order through the office. If a parent tries to give you money for equipment, tell them to email the office.