🫡Professionalism

Even though parents are not in the pool area, kids tell everything.

Parents will withdraw based on their kid’s feedback about their coach during lessons.

HOW TO CONDUCT YOURSELF

Remember, this is a business, and we need to keep our clients happy.

1. Prioritize your relationship with the child over progress. See "Personality is Everything" below.

2. Be firm, but fair: Too strict or too soft does not work. Taper your personality to the client’s needs.

   • If Gently Guide: The parent is probably a soft parent, or the child is cautious, sensitive, or has separation anxiety. They will only want to try things when they are ready to.

   • If Firmly Guide: The parent is harder, and both the child and parent won’t mind if you push them a bit harder.

3. You may need to ignore some kids’ behavior. If you are struggling with problem kids, contact the office and someone will help you.

4. Do not let parents watch lessons under any circumstance unless they are the ONE parent who is allowed to watch the lesson.

PERSONALITY IS EVERYTHING

1. Ensure that parents know your name. If they don’t know your name, they can’t form a relationship, and are more likely to complain about you.

2. Act like your favorite Kindergarten teacher.

3. Give good feedback to each parent at the end of the lesson and compliment them by saying how great their children are.

4. Tell the parents to come to you with any concerns about the actual lesson. You are the instructor. You can answer their questions the best. Only administrative questions (scheduling, etc.) should be directed to the office.

📵TEXTING & OTHER DISTRACTIONS DURING CLASS

Please be professional. We have placed you in a position of trust. You are responsible for children’s lives where there is an apparent danger of drowning.

1. Don’t look at voicemails or texts that are not from us during your shift, and only look at ours when it is safe to do so.

2. Stay focused on your classes. Don’t bring outside distractions (schoolwork, etc.) that will pull your attention away from making sure that kids are safe, learning, and having fun.

3. Follow all safety guidelines for working with children, such as not bringing food with nuts in the event there’s a child with a nut allergy we may not know about, etc.